Now Hiring - Operations and Field Account Manager in Raleigh, NC

WHO WE ARE

The Car Park is a rapidly growing company that leverages the power of cutting-edge technology, legendary customer service, and best-in-class practices to operate the more than 400 locations within our portfolio across the United States. We are experts at meeting the unique needs of the markets we serve including hospitality, healthcare, events, municipalities, office, retail, and universities.

Professionalism, mutual respect, and a sense of humor are traits we value and exhibit. We have built a collaborative environment placing a high emphasis on integrity, trust, and caring. We understand how each of us plays a significant role in positively impacting our company culture and have a deep commitment to providing our Team Members with exceptional employee experiences, learning opportunities, career progression and dare we say it, a little bit of fun.

WHO WE NEED

This position will be responsible for the leadership and operational oversight of a city's parking accounts. This position will be responsible for identifying and securing revenue generating locations, maintaining existing and new client relationships, and supervising full time and part time employees. Handle cash according to set procedures and make deposits at the bank following proper guidelines.

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  Provides supervision and oversight to the team members and administrative associates whose responsibilities include assisting with the daily operations of the parking system, monitoring lots, dispatching and, assigning team members, assisting customers, responding to parking issues, and assisting with hiring, training, and evaluating staff.

• Plans, develops, and administers on-street and off-street parking facilities and programs, strategies, goals, objectives, and priorities; participates in long range planning of activities and programs related to public parking facilities and on-street parking areas.

• Recommends and implements policies and procedures. Conducts long-range planning activities and makes recommendations for service improvements to leadership, establishes required service levels and anticipates labor requirements.

• Selects, assigns, monitors, evaluates, and provides professional and technical guidance to staff engaged in the management of operations.

• Manages public outreach efforts to maintain and improve community relations. Engages in frequent solicitation of feedback. Regularly presents historical data and recommendations for program improvements to city officials in public settings.

• Submits budget recommendations; monitors expenditures; effectively communicates budget variances to leadership.

• Promotes safety to ensure that the unit follows policies and procedures. Maintains audit controls within the unit.

• Actively seeks new business opportunities while managing the full sales cycle, including actively seeking cold leads, developing proformas, operating budgets, writing proposals, responding to RFPs, and transitioning to new locations.

IDEAL CANDIDATE SKILLS

• Knowledge of PARCS preferred

• 1-2 years of experience working with clients or handling property operations

MINIMUM REQUIRED QUALIFICATIONS

• Experience working in Microsoft Suite applications.

• High level of professionalism.

• Excellent communication skills both written and verbal.

BENEFITS WE OFFER

• 18 days of Recharging your Battery (PTO)

• Paid Parental Leave

• Volunteer Time Off (VTO)

• Paid holidays

• Bereavement

• Medical, Dental, Vision

• Flexible and health spending accounts

• Short term disability

• Critical illness and accident benefits

• Life insurance, tuition reimbursement

• 401(k) and more are available to eligible Team Members

• There’s also the opportunity to work with a genuinely awesome team of co-workers

Professionalism, mutual respect, and a sense of humor are traits we value and exhibit. That’s not marketing lingo, it’s the truth. Come meet us and you be the judge.

***Equal Employment Opportunity